12jeez Privacy Policy

1 Who We Are

12jeez operates the online casino and sports betting platform accessible at https://12jeez.vip, serving players primarily across Bangladesh. For the purposes of this Policy, 12jeez is the data controller responsible for the personal information you provide when using our services. If you have any questions or concerns regarding how your data is handled, you may contact us directly at [email protected]. Email addresses are displayed as plain text and are not clickable links.

2 Data We Collect

2.1 When you interact with 12jeez, we may collect the following categories of personal data:

2.2 We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data for identification purposes. If any such data is inadvertently submitted (for example, within a support message), it will be deleted promptly and not processed further.

2.3 You are not obligated to provide all requested information, but failure to supply data necessary for identity verification or compliance checks may result in restrictions on your Account, including the inability to process withdrawals.

3 How We Collect Your Data

12jeez collects personal data through the following channels:

• Direct Interactions: Data you provide when registering an Account, completing your player profile, making deposits or withdrawals, contacting our support team, or responding to surveys and promotional communications.
• Automated Technologies: As you navigate the Platform, we automatically collect Technical Data and Usage Data using cookies, server logs, web beacons, and similar tracking technologies. See Section 9 for more details on our use of cookies.
• Third-Party Sources: We may receive data about you from payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification partners, fraud prevention agencies, and publicly available sources, where this is necessary to verify your identity, process payments, or comply with legal obligations.
• Game Providers: Game Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session-level data with us to support responsible gaming monitoring, dispute resolution, and fraud detection.

4 How We Use Your Data

4.1 12jeez processes your personal data only where a lawful basis exists. The primary purposes for which we use your data are:

• Account Management: To create, maintain, and administer your player account, authenticate your identity at login, and manage your preferences;
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records;
• Legal and Compliance Obligations: To verify your age (21+), conduct Know Your Customer (KYC) checks, perform Anti-Money Laundering (AML) screening, and comply with any applicable regulatory or legal requirements;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised access, bonus abuse, and other prohibited activities on the Platform;
• Responsible Gaming: To monitor gameplay patterns, enforce self-imposed limits, and identify players who may be exhibiting signs of problem gambling in accordance with our Responsible Gaming policy;
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes in a timely and effective manner;
• Platform Improvement: To analyse usage patterns, measure the performance of games and features, and make informed decisions about the development and improvement of 12jeez;
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and seasonal campaigns relevant to your interests. You may withdraw marketing consent at any time by contacting [email protected].

4.2 12jeez will not use your personal data for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

5.1 Depending on the purpose, 12jeez relies on one or more of the following legal bases to process your personal data:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you have accepted, including account administration and payment processing;
• Legal Obligation: Processing required to comply with applicable laws, including age verification, AML/KYC obligations, and responding to law enforcement requests;
• Legitimate Interests: Processing necessary for our legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your rights and interests;
• Consent: Where you have expressly agreed to specific processing activities, such as receiving marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Sharing Your Data

6.1 12jeez does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process financial transactions associated with your Account;
• Identity Verification Providers: Third-party KYC/AML service providers who assist us in verifying your identity and screening for financial crime risk;
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios whose games are available on the Platform, to the extent necessary to deliver game sessions and resolve disputes;
• IT and Security Providers: Cloud hosting, database management, cybersecurity, and fraud detection service providers who process data on our behalf under strict confidentiality agreements;
• Legal and Regulatory Authorities: Courts, law enforcement agencies, financial intelligence units, and regulatory bodies where we are required or permitted by law to disclose information.

6.2 All third-party processors who handle your data on behalf of 12jeez are contractually bound to process that data only on our documented instructions, to maintain adequate security measures, and not to use it for their own independent purposes.

6.3 In the event that 12jeez undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your continued use of the Platform after notice constitutes acceptance.

7 Data Retention

7.1 12jeez retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the lifetime of your Account and for a minimum of five (5) years following Account closure, to satisfy legal and regulatory obligations;
• Financial Transaction Records: Retained for a minimum of six (6) years from the date of each transaction, in accordance with standard financial record-keeping requirements;
• Identity Verification Documents: Retained for five (5) years from the date of verification, or longer if required by applicable AML regulations;
• Support Communications: Retained for three (3) years from the date of resolution, to support dispute resolution and audit purposes;
• Usage and Technical Data: Retained for up to two (2) years, after which it is aggregated or anonymised for analytical purposes.

7.2 When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

8 Your Privacy Rights

8.1 Subject to applicable law, you have the following rights in relation to your personal data held by 12jeez:

• Right of Access: You may request a copy of the personal data we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Basic profile corrections can be made directly from your Account settings;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations;
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as while a dispute is being resolved;
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format;
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2 To exercise any of these rights, please contact [email protected]. We aim to respond to all valid requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, with notice provided to you.

8.3 We may need to verify your identity before processing any request to protect your data from unauthorised disclosure or deletion.

9 Cookies and Tracking Technologies

9.1 12jeez uses cookies and similar tracking technologies to improve the performance and usability of the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled;
• Performance Cookies: Used to collect anonymised data about how players use the Platform, helping us identify areas for improvement;
• Functional Cookies: Used to remember your preferences, such as your selected language, currency display, and notification settings;
• Analytics Cookies: Used to understand aggregate usage patterns across the Platform. Data collected via analytics cookies does not identify you personally.

9.2 You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform, including your ability to log in and conduct transactions.

9.3 12jeez does not use third-party advertising cookies or permit third-party ad networks to place tracking cookies on your device without your explicit consent.

10 Data Security

10.1 12jeez implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of sensitive Account and financial data;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform's infrastructure;
• Two-factor authentication options available to all registered players.

10.2 In the event of a data breach that is likely to result in a risk to your rights and interests, 12jeez will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

10.3 While we take every reasonable precaution, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own Account credentials and for using the Platform on a secure, private device.

11 Children and Minors

11.1 12jeez is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an Account has been registered by or on behalf of a person under 21, we will immediately suspend the Account, delete the associated personal data, and void any balance in accordance with our Terms & Conditions.

11.2 If you believe that a minor has accessed or registered on the Platform, please notify us immediately at [email protected] so that we can take appropriate action.

12 Changes to This Policy

12.1 12jeez reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via a notice displayed on the Platform or through a direct notification to your registered contact details. The "Last Updated" date at the top of this page will reflect the most recent revision.

12.2 Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.

12.3 We encourage you to review this Policy periodically to stay informed about how 12jeez protects your personal data.

13 Contact and Complaints

13.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 12jeez handles your personal data, please contact our support team. Email: [email protected] (plain text — not a clickable link).

13.2 We aim to acknowledge all privacy-related enquiries within two (2) working days and to provide a substantive response within thirty (30) calendar days of receipt.

13.3 For related policies, please refer to our Terms & Conditions and our Responsible Gaming page. Additional answers to common questions are available on our FAQ page.